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Hi Christopher,

Thank you so much for your help yesterday. The patio/back porch unit had misbehaving push buttons and I had one inside station that has a bad circuit board.

I found the video to be well done and very helpful.

Thanks again.
Greg W

July 20, 2016 | Unregistered CommenterGreg

Our NuTone intercom seemed to be losing its mind-- it would stop working and randomly drop the time or display a time of 1:00. I found Chris's website and gave him a call. He took meticulous notes about the problem and had us send the intercom to him for repair. Of course, it worked perfectly when he received it. He talked with me about replacing some components, made the repairs, and sent it back, including the old parts he had removed. It worked for a few hours, and began demonstrating the same symptoms. As an electronic technician, I know that intermittent problems are much harder to resolve than repairing a dead piece of equipment.
We returned the unit to Northside, and Chris even offered to pay return shipping. Our Nutone became a challenge to him, and he kept trying to find a solution. During this time, he stayed in contact with me, explaining what he was doing, and making sure that I was agreeable to the repairs. He ended up replacing parts of the CPU unit, and the intercom has worked perfectly since. I would highly recommend Northside Service Company. Chris is very competent and professional, and takes excellent care of his customers.

July 16, 2016 | Unregistered CommenterTom Wolfe


I just wanted to let you know that I installed the jack today. It was an easy job given your excellent step-by-step instructions. Thanks so much! (I subscribed to your YouTube channel, and If I run into anyone that has a NuTone system, I'll be sure to recommend your videos.)

Thanks again.


July 7, 2016 | Unregistered CommenterCathy

You guys did a marvelous job! My IMA4006 was fixed and returned to me ... and I had a problem with the doorbell ... then another failure. Chris worked with me via email and over the phone to troubleshoot
and attempt to repair the unit. After a few iterations, Chris said to ship the unit back (at his cost) ... he fixed it (at his cost of course), and shipped it back.

I reinstalled it and all is fine!

July 7, 2016 | Unregistered CommenterBob

I can't believe the job done on my IM4006. I thought it was beyond ever being in operation again. Works like it was new now. Very fast repair and return. Good Job. Thank You.

July 4, 2016 | Unregistered CommenterRon Arp

Chris, I just received my 4006 tape deck. It works perfectly and I appreciate some of the extra cleaning and parts you replaced. I highly recommend Chris to anyone needing Nutone repairs or servicing.



June 9, 2016 | Unregistered CommenterGary Munsterman

I wanted to contact you back to let you know that I received the repaired chime module and it works great! Thank you for your service, help, and your personal time in working with me as we troubleshot the intercom.

I will be letting others I know about your excellent business and I appreciate your interest in working with me.


May 18, 2016 | Unregistered CommenterFrank

Many thanks for repairing our NuTone. We put it in this morning and it is so wonderful to have everything back. YOU ARE THE BEST!!!

Charlene and Jerry

May 9, 2016 | Unregistered CommenterCharlene

My refurbished Nutone IM3303 works like new, and the whitening process turned out better than I expected. Your professionalism and attention to detail is impressive. The online videos, the follow-up phone calls, prompt turnaround, and even returning the parts you replaced all reflect your quality service. It has been a pleasure doing business with you. Thanks!

April 7, 2016 | Unregistered CommenterChip Black


The NuTone 3003 arrived this afternoon. I installed it and reset the system adjustments per your note.

I am thrilled at what you did for me. This is awesome. The front door bell works as well.

Your service is outstanding. I loved watching your videos. Your explanations are clear and easy to follow. Again, I am over the moon with what you did for me.

As well, the quick turn around means that when the real estate brokers come in to tour my house tomorrow, I can have music playing and they won't be looking at a hole in the wall.

Many, many thanks. The internet once again helped solve a problem.



March 29, 2016 | Unregistered CommenterBonnie

I would like to thank Chis on his great job of repairing my nutone intercom. From the minute I contacted this company it has been nothing but great professional attitude. I have been an electrician for 35yrs and have installed many nutone intercoms. my unit was 25yrs old and had quit working. After contacting submitting the repair form chris called back right away and 3 weeks later my unit is back and working great. Thank you so much.

Dean Ulivi

March 25, 2016 | Unregistered CommenterDean Ulivi

I have a 25 year old NuTone IM3003 intercom system that had been degrading in performance over the last ten years or so to the point where is was pretty much useless. I checked with NuTone and they didn't have any service centers anywhere near me so I checked the web and found this site. I filled out a Repair Request Form and Chris contacted me by phone later that day. He listened to my symptoms and gave me some suggestions to try. After a few more communications with Chris, it was determined my master station needed to be rebuilt. I sent it in and had it back in two weeks (he also sent me a new speaker cone and push button for my Door Speaker). With the rebuilt master station and cleaning the remote stations per Chris' video on how to do so, my intercom system is like new again. Northside is top-notch organization and I'm glad I came across it.

March 21, 2016 | Unregistered CommenterCraig McCoy

Chris, Thank you so much for bringing my Nutone back to life. When I put it back in the wall and played music through it, it brought back fond memories. It reminded me of why we installed the unit in the first place so many years ago.
You run a first class operation and I felt totally confident that you would take care of things...and you did. Thank you for putting your customers first and walking me through the entire process. You provided so many nice touches from the phone call to all of the instructions and I really appreciate that.

Your friend in Georgia

March 11, 2016 | Unregistered CommenterStan Norton

Just want to let you know how thoroughly pleased we are with your outstanding service on our Nutone intercom master station. Unpacked the repaired unit today and reinstalled it, and it works perfectly. Your instructions about adjusting the system after reinstalling the master were spot-on. Wonder why such straightforward and useful instructions didn't come with the unit when it was new? Your troubleshooting instructions, and the very helpful videos on your website made the whole process easy. I can truthfully say that your work has been the best service I can ever recall receiving from an appliance repair person. Nutone should be giving you some grand award for representing the company so well. Thanks for being there and for doing such an outstanding job!

February 23, 2016 | Unregistered CommenterWarren Howe

Chris we just wanted to say thank you for your repair of our intercom master station. It is great to find a company that can repair and save the home owner lots of money and frustration. Your instructions and videos were spot on. I installed the unit and cleaned the remote stations per your videos and the system as a whole sounds better than new. Thanks again.

Frank & Janet

February 22, 2016 | Unregistered CommenterFrank H.

Dear Chris & Cindy,

Thx again for the GREAT support & service offered to us during the repair of our Nutone IM4006. We NEVER thought that after 26 years, our system would EVER work again like new but I have to admit, you have made believers out of us! I will recommend you to ALL my friends...God bless!!! :D


D. R. Mesa on behalf of the Mesa Family, Downey, CA

P.S. The candy was a NICE touch :)

February 16, 2016 | Unregistered CommenterDavid R. Mesa

Just a quick note to say thank you for taking the time to provide repair information on your website. It allowed me to repair an issue we were having with our 3303 system.

Thanks again, Will

February 4, 2016 | Unregistered CommenterWilliam

Very pleased with the professional way Chris' company handled the issues with my twenty-seven year old Nutone Intercom system. From calling me with feedback regarding the " Intercom Repair Request Form" I sent in, to the return of my fixed intercom master board, all went as previously explained. The added benefit when I reinstalled the master board was the service video regarding the cleaning of my nine speakers within the system. The video gave me a step by step process to clean the inside components. The speakers now sound better than they ever have. Thanks Chis and Cindy.

February 2, 2016 | Unregistered CommenterJoe George

What a breath of fresh air. It is wonderful to find a company with such outstanding service. I am over 81 years old and not the sharpest knife in the drawer when it comes to electronics. With Chris' help I was able to disconnect my ageing IM4006 and ship it to him for repair. Upon return it looked brand new and with further help from Chris, both by email and telephone, I was able to reinstall the system . It is working better than new and I am in the process of spreading the word about Chris and his great organization.

Thank you Chris, for your patience and help.

Jim Frey

January 6, 2016 | Unregistered CommenterJim Frey

Thanks Chris great job on the intercom, works better then new, my wife is very happy with it

December 20, 2015 | Unregistered CommenterDoug

When my NuTone LA52 door chime stopped chiming and started humming I searched the Internet for a solution. I found a YouTube video of Chris fixing the same door chime with the same problem I had. I was impressed and completed a service request. Chris called me and explained the process and price. I shipped my door chime to him and it was repaired so that it chimes and no longer hums. Dealing with Chris and Cindy was a pleasure and they did what they promised for the price they promised. Very efficient. I will recommend them to friends and family should the need arise. Thanks for solving my problem.

December 5, 2015 | Unregistered CommenterChuck Collins

Chris, you are a genious! To be honest, I really did not think that cleaning the contacts was going to fix the problem but I went ahead and did it anyhow.
I reviewed the U-Tube video that was helpful but I was afraid to pull off the buttons on the units so I stuck the extension tube with cleaner around the buttons and sprayed. I was able to pull of the volume dials and perform the cleaning as suggested. I also opened the master unit and found a couple of connections that seemed a bit loose so I sprayed them as well. I did not use DeOxit as suggested because I had some cleaner at home already called CRC 2-26. The first 24 hrs resulted in some static noise coming through the system and I had to turn down the volume controls but after a day or so that seems to have calmed down and now the front door speaker seems to be working properly and the static when depressing the indoor units markedly improved. So for now, the intercom seems to be working. I will be back in contact with you if it fails agin. Thanks Again! Regards, Howard

November 13, 2015 | Unregistered CommenterHoward

After 26 years, my IM3003 decided wake us up with a deafening hum. Found Chris's service on the Internet and shipped him my dead intercom. In a few days, it was back home as good as new. The remote speaker switches were also dirty. Cleaned them as Chris explained in one of his videos. Got the DeoxIT cleaners at Fry's in Palo Alto. Thanks Chris for you prompt and exceptional service!
Peter G
Santa Rosa, CA

November 11, 2015 | Unregistered CommenterPeter Guerrini

Chris and Cindy,

I had called around to several places that sell Nutone Systems closer to my home in Northern California and could not get service on my IMA-4406 . I was ready to give up when I read the reviews on Northside Service Co. I called and spoke with Chris and he was so helpful and sent by email videos on removal and packaging of the unit to send unit to them, It was not as hard as I thought it would be, even after seeing all those wires!....I actually took it to UPS for packaging and mailing. It was fixed and returned to me within a week. Chris was also able to add a I-Pod jack so the unit is updated which is really great as we do not get good FM reception in this area . I also now have a doorbell again!,,,,,I really like this system and am so thankful to Chris and Cindy for being there for repair and can't say enough "Thank you's".....Please don't hesitate to use Northside Service.....very professional and great customer service!.....Even got a package of candy"Lifesavers" in return package!...Thanks again and will recommend other to you....Sue Duval

October 17, 2015 | Unregistered CommenterSue Duval


Thank you for taking your time with me on the phone and for sending this information. Also, I apologize for being so late in my response.

After we spoke, I found a business locally that came to my home and made the repairs on both the base unit as well as replacing two of the speakers that failed years ago. I had almost forgot how much they were needed, but now I am enjoying Sirius-XM and TV sound in all of my rooms. It is surprising that very few folks I tell about my intercom system have any knowledge or interest, but I never stay in one place in my home and having the sound throughout is wonderful.

Thank Goodness there are still some of you guys around who can service and repair the Nutone IM-303 Radio Intercom System.

Best regards,


October 15, 2015 | Unregistered CommenterTony

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