Contact Information
Web Site Search
Intercom Repair Request Form
NuTone IK15 & IK25 DoorCom Systems
Vintage NuTone Intercom Catalogs
Donations

Northside Guest Book

Dear Chris

Thanks for taking the time to trouble shot my problem with my Nutone system. The problem was solved this weekend. Someone in the family touched a button which made the radio auto turn on around noon. Per your instructions, we did not turn the system on and suddenly around noon the music started to play. You are a real master of the Nutone system, and you were kind enough to offer suggestions.

Thanks
Dominic

June 24, 2015 | Unregistered CommenterDominic C.

Hello Chris,

Although I received the IM3303 Intercom you repaired several weeks ago, I only got around to installing it yesterday at the insistence of my wife. Actually I hate the machine in that is lets my wife track me down too easily - but to keep the peace I installed it. I guess, unfortunate for me, the repaired unit works absolutely great and is actually better than it ever was, primarily because of that very useful sheet of set-up procedures you sent back with the unit.

Apparently, the fellow who installed the machine back in 2010, didn’t have a clue as to how to set it up and I never understood what was going on. Never was the audio so clear and the radio never sounded good. So, thank you for that, as my wife now turns on the intercom radio for music throughout the house in lieu of cranking up the power consuming TV, Satellite receiver, the living room amplifier/speaker system attached to that TV, and a TV in each of two bedrooms. WOW!!! That is a big power savings and thank you for that part of it. It is also good to have our chime doorbell back again.

Thanks again for your service - you did an absolutely great job and I am very pleased. My wife is very grateful. Me, I am still on the fence - but I guess it is better than trying to install a newer non-three wire system. Only kidding - THANKS for the effort ! ! !

June 24, 2015 | Unregistered CommenterHerman L.

Hello Chris and Cindy:

Your professionalism, thoroughness and knowledge is very much appreciated. You took as much time as needed to gain all of the information required to repair our IMA-3303 NuTone intercom system.
We are delighted with the outstanding results! As I was browsing the internet, I almost gave up believing I would find a reputable company to help us with our issue. Then I read the information
contained on your website. I was intrigued, impressed and curious.....the journey began and ended with you.
The previous repair shop went 'belly up; literally 'took' our money and did NOT fix the unit.

The unit is now repaired, reinstalled and working like it was when initially installed. The instructions you included when you sent it back to us were very easy to follow.

Cindy: It was a pleasure speaking with you. It's apparent that you and Chris make a wonderful, caring 'team'.

Thank you both very much. Many blessings! Thanks for the Lifesavers, too. You were definitely a lifesaver for us!

Wanda & Steven Keeler

June 17, 2015 | Unregistered CommenterWanda Keeler

Chris, just wanted to thank you for your assistance in resolving two issues with our Nutone IMA3303 intercom. Door volume was extremely loud and couldn't change door chime tune. Your site has excellent info and your VERY responsive help even when on vacation was excellent. Many thanks!!!! Fred

June 6, 2015 | Unregistered CommenterFred Grosse

Chris & Cindy,

I just wanted to say Thank You for Your help and Prompt Support!

I submitted a Help Request Sunday evening, May 10, 2015 for a Patio Speaker that was not working on my IMA-3033. Chris called me Monday May 11 to further discuss the problem and told me that all was needed to repair was a NuTone Patio Speaker Cone. Cindy took the order and I received the Cone Thursday May 14th. I installed the new Cone and now have a Working Patio Speaker. Other Dealers including the Dealer who sold and installed my system told me that the only solution was to purchase a new System.

Again, Thank You.

Regards

Nick Brame
Darnestown, MD

May 15, 2015 | Unregistered CommenterNick Brame

We'd pretty much given up the ghost on our NuTone 3003 - nothing worked except the clock - and just barely. I called NuTone in Cincinatti and they weren't of much help or hope either. I stumbled across Chris's videos on YouTube , checked out his website, and sent in a Repair Request Form. He called me within a few hours and we spoke about details, etc.....ABSOLUTELY PROFESSIONAL CONSULT AND SERVICE . He repaired it to LIKE NEW CONDITION within 3 days as promised and EVERYTHING WORKS LIKE NEW for the first time many many years.
THE WORLD NEEDS MORE SERVICE PROFESSIONALS LIKE CHRIS & CINDY. I'll be sending his links to everyone in our subdivision. MANY MANY THANKS CHRIS! :)

May 9, 2015 | Unregistered CommenterBob

I am a resident in Florida so I had to ship my Nutone Chime to Northside for repairs.

I am so thankful that Northside Service Company repaired my Nutone Concerto Programmable Musical Chime, Doorbell - and it works like a charm.

Thanks Chris & Cindy

May 9, 2015 | Unregistered CommenterRosemarie

Hi:

I thought I would bring you up to date on my problem with the static on the IM4006 just in case you run into the same problem. Since the schematic is useless I used the master board component diagram and the audio flow chart to trace back the static to it's source. It turns out that it originated from the cassette deck circuit board. Since we never use the deck I just disconnected it and that solved the problem. It's a good thing that I didn't recap the whole unit because it would have been a lot of work for nothing. I couldn't have done it without the service manual you provided so thank you again. Unplugging one plug sure beats spending over a thousand dollars to replace the unit and the remotes.

Sincerely yours from one happy camper,

Bruce B.

April 7, 2015 | Unregistered CommenterBruce

Hi,
Our IM3003 is just about 25 years old and was / is an original fixture of our home. Some time ago (not sure when) it simply stopped working and to the point where we could no longer hear the doorbell or music out of any speakers (main or rooms). I emailed the company and was contacted back by Chris – the phone conversation we had was amazing and for the first time, I truly felt there was hope for our intercom system. I had been searching for a replacement system but was not prepared to buy a whole new unit. Which I must say, are very expensive. Chris told me that they deal with this model quite often and was confident that it was just tired and was in need of being refurbished. Well, he was right – we got the unit back a short time ago and it works GREAT!! We even had the Ipod jack added and the kids love it. I’m so glad I found them and would recommend them to anyone who needs this type of work done. The turn-around-time was really impressive – I must say. Other companies say 6-8 weeks, Chris did it in 3 days. Woohoo!!!

Thanks Chris and Cindy – you guys are amazing..

February 19, 2015 | Unregistered CommenterTom Crispyn

I have noting but praise for Christopher and Cindy!

We bought a 20-year-old home this year and needed a way to determine whether to keep the old Nutone 3003 system or replace it with all-new remote stations and master station. After following Chris's excellent chime troubleshooting guide it was determined that our chime needed a rebuild. Chris quoted a very fair fee and within a week the system is working like new! This is the most important feature for us -- to be able to hear the doorbell while we are poolside out back. Talk about customer service and patience! These folks are saints! You can't go wrong dealing with Northside -- I just wish they had a branch office in Southern Florida. Highly recommended vendor -- the best on the Internet.

January 26, 2015 | Unregistered CommenterSheldon Reich

Chris and Cindy, thanks for fixing our 4406. It works perfectly. You were very professional and delivered the product back to me quickly. You are a breath of fresh air. Thanks again.

December 21, 2014 | Unregistered CommenterEric S. - Michigan

Chris & Cindy, We can't Thank You enough!! We were so very happy to find Northside! We had nearly given up on our Nu Tone Intercom system, which had never worked properly from the day our Builder installed it. No luck w/Local Shops here in Myrtle Beach; sending it to Broan & Nu Tone only repaired partially. Then we found Northside; Chris gave us much more info & instructions than we ever had w/the original Nu Tone. We sent it to Chris in CA: we have the System back in the exact amt of time Chris promised and EVERYTHING works PROPERLY--doorbell, music, CD, room-to-room & inside to outside intercom, for the FIRST TIME. This Company's Workmanship is very difficult to find TODAY! Since we knew this was one of the best Systems & is no longer made, which Chris agreed, we were so happy that he actually had the knowledge to rebuild the Power Board! Chris not only sent us detailed step-by-step, easy to follow instructions, proper Settings, including all the trouble-shooting tips & basically how to protect & prolong the life of the System. This is the most professional, knowledgeable & helpful service we've had in a very long time! We wish you a Wonderful Holiday Season! Barry & Jan

December 19, 2014 | Unregistered CommenterBarry & Jan F ~ Myrtle Beach

In today's world, it is difficult to find businesses, both large and small, that deliver on their promises in a way that exceeds the highest of expectaions. Chris and Cindy, you have done just that. From the first time I stumbled onto your website, until receiving my newly refurbished intercom by you, this has been a most enjoyable experience. You have set the bar in the service industry as high as is humanely possible. I cannot thank you enough for helping us to renew our NuTone IM3003 Master Station. If anyone has a problem with their NuTone intercom system, I believe Chris and Cindy are the absolute best at helping them. Thanks so much for such a professional and enjoyable experience. I wish you continued success in what is obviously a very well run operation.
Sincerely,
David

December 15, 2014 | Unregistered CommenterDavid Apatoff

Hi Chris & Cindy
We can't Thank You enough!! We were so very happy to find Northside! We had nearly given up on our Nu Tone Intercom system, which had never worked properly from the day our Builder installed it. No luck w/Local Shops here in Myrtle Beach; sending it to Broan & Nu Tone only repaired partially. Then we found Northside; Chris gave us much more info & instructions than we ever had w/the original Nu Tone. We sent it to Chris in CA: we have the System back in the exact amt of time Chris promised and EVERYTHING works PROPERLY--doorbell, music, CD, room-to-room & inside to outside intercom, for the FIRST TIME. This Company's Workmanship is very difficult to find TODAY! Since we knew this was one of the best Systems & is no longer made, which Chris agreed, we were so happy that he actually had the knowledge to rebuild the Power Board! Chris not only sent us detailed step-by-step, easy to follow instructions, proper Settings, including all the trouble-shooting tips & basically how to protect & prolong the life of the System. This is the most professional, knowledgeable & helpful service we've had in a very long time! We wish you a Wonderful Holiday Season! Barry & Jan
We will also go to your website.

December 10, 2014 | Unregistered CommenterJan Fuller

Chris & Cindy,

I couldn’t be happier with the service and advice that you provided and I wholeheartedly recommend you to anyone.
Expert work, pleasant and fun people, what more could you ask for! 

I’m an Electrical Engineer and asked a lot of questions as I thought of making the repairs to my 1985 IM-3003 myself.
In the end I decided that Chris’ experience was well worth the reasonable repair price for such a thorough job.

Besides rebuilding my IM-3003 we made some upgrades to it too!
a) Added a stereo input jack to the IM-3003 that I plug my smart phone in to play music through the TAPE input.
b) Added the IA-29 Chime Module to the IM-3003 and rerouted our doorbell wires. Now we get the doorbells chiming
through our intercom system and we can choose one of about ten different chimes that can be selected on demand through
a button installed on the IM-3003

Finally we upgraded the system with Chris providing the following:
a) Replaced both doorbell buttons with new lighted buttons
b) Replaced the front doorbell paper speaker with a new plastic based one
c) Provided two additional used intercom speaker stations that I used to expand our system to the finished basement.

Finally we never realized in the 23 years that we had this house with this intercom that there was a MONITOR position that works great when the intercom work.
We now use it to monitor our grandchildren’s room when they are taking a nap. Wish we had realized we had this capability before!!!! Cool!

They did a great job packing everything. Both Chris and Cindy are fun people to talk too.

Tom From Indianapolis, IN

December 8, 2014 | Unregistered CommenterTom Thompson

Our Nutone Intercom stopped working and we called in an authorized repair person who indicated the repair would cost $600. I came across this site and decided to complete the request form. I received a follow-up call within a short period of time to discuss my issue. Chris was very knowlegeable and assured me the unit could be repaired. We just re-installed the intercom and it is working great. Chris and Cindy were very informative , provided great customer service and repaired our system promptly and for less the what we had been quoted by the authorized dealer. I would highly recommend Northside for any repairs to the products they service.

November 10, 2014 | Unregistered CommenterD.Peek

Wow! Great service and repair for our Nutone. I would highly recommend this company!!!
And thanks for the lifesavers!
John

November 8, 2014 | Unregistered CommenterJohn Weaver

Our NuTone went crazy after 19 years. We contacted the closest dealer (100 miles away in Baltimore.) They said it couldn't be repaired, must be replaced at $1900.00. We waited it out and meanwhile my husband found your repair site.
The repaired unit arrived yesterday, and I must confess I didn't have a lot of hope that all would work again. But IT DID! The electrician plugged in the connections, and the radio worked, the doorbell worked . . . I'm SO happy! Thank you,
Linda and Gary

October 29, 2014 | Unregistered CommenterLinda

Chris,
Our Nutone IM4006 died suddenly after 24 years of dependable service. When I contacted Nutone, they simply said to replace the unit, it was beyond repair. The new unit was going to cost almost $1,500.00 because we would also have to replace all 10 speakers and doorbell units. However, we shipped our current master control unit to you and it was fully repaired in just a few days for less than $400.00. We are very pleased with the quality of your service and your professionalism. Thank you for a great job that saved us a lot of cash.

August 22, 2014 | Unregistered CommenterGary

Thank you, Chris and Cindy. My repaired IMA4406 and speakers arrived today , the reinstallation was easy (I labeled each wire when it was removed) and it works great. I was starting to give up on getting the system repaired until I found you and this process could not have been easier.

August 7, 2014 | Unregistered CommenterMichael Miller

Nice job on the 3003 refurbish! I sent in my unit and in about a week Chris replaced all the capacitors and IC chips (which he returned with the unit). Before you could not hear the door bell or the radio. Now both come in loud and clear.

If you are thinking about getting your NuTone intercom fixed, I suggest you get a quote from Chris. He is extremely knowledgeable of the intercoms and can answer your questions.

Thanks.

August 3, 2014 | Unregistered CommenterDon, Houston TX

Chris and Cindy,
Just a note to let you know how pleased I am with the rehab of my Nutone 3003!! I have been evaluating it now for several weeks and even went through a severe electrical storm! All is well and performed as advertised!! I am especially pleased with the addition of the IPod adapter as that has really made a difference. The instructions for adjusting the system is priceless as well...I'm sure I'm guilty of mal-adjustment for many years. Thanks for setting me straight! Keep up the good work.
Sincerely,
Craig Harris
San Antonio, Texas

July 31, 2014 | Unregistered CommenterCraig Harris

Tremendous service, responsiveness and expertise! Northside offers a viable alternative to replacing or scrapping older intercom systems through their service and repair service. Got my 1995 Nutone IM3303 back to fully functional condition as well as refreshed external white plastic with quick turn time, clear and reasonable pricing, and careful packaging on return. Kudos to a knowledgable, honest, and helpful business.

July 29, 2014 | Unregistered CommenterNorm (Florida)

Chris,
Thank you very much for reviving my old I3003 intercom system. I appreciate the quality of your work and the quick turnaround. I reinstall my unit and it is working great!
Great Job!
Jacques
Houston, Texas

July 29, 2014 | Unregistered CommenterJacques

Chris and Cindy

Just wanted to thank you for the terrific service on my IM4406. I installed it and everything was great. I also appreciate you educating me along the way on how best to proceed. I would have no hesitation in recommending your service to anyone. Your demand for excellence in making sure everything is done the right way, was apparent when I unpacked the unit, and installed it. I also enjoyed reading both your journals.
Thanks again Chris for the great service!
Jac

July 19, 2014 | Unregistered CommenterJac Richmond

PostCreate a New Post

Enter your information below to create a new post.
Author Email (optional):
Author URL (optional):
Post:
 
Some HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>