Northside Service Company

"Recently, my wife and I purchased a 1920 Craftsman-style house in Connecticut, complete with working NuTone door chimes. As someone new to homes with door chimes, I researched the history and came across Northside's YouTube channel. I found myself fascinated, learning a great deal about NuTone and door chimes from their videos. Impressed by the owner Chris's passion, I contacted him to learn more about our system. After sending photos of our chime unit, Chris was able to provide a likely manufacturing date. Discovering that the original cover was missing, I assumed finding a replacement would be impossible. However, Chris located a couple of appropriate covers for our unit. We purchased one and installed it promptly. I highly recommend Northside. Chris's passion and knowledge are evident, and it's a relief to find someone who still works on older appliances with such pride. For anything related to vintage NuTone systems or perhaps similar systems, I doubt there's a better company."

Thanks again Chris.

donM.

I bought my Nutone Musical Door Chime Model LA-LAC-55, with Digital Clock way back in January 1980. We have had this chime to hear it chime every day, every hour and half-hour so reliably for more than 44 years and it had became like a family pet. We expected to hear it every day and it didn’t miss a beat. Then one day, it didn’t chime nor did the door bell rang. I troubleshooted it and then concluded that it had gotten too old and died. That was a sad conclusion. I installed another spare chime in its place but later it quit working. We wanted our pet chime fixed.

I search for days on the internet looking for help but couldn’t find any. Then I searched on YouTube. I watched this video on YouTube of a man repairing a chime just like mine. I watched and sure enough, he repaired it. I could hardly believe it because you see so much fake stuff like this in commercials and stuff. I waited a day or two thinking about that video I had watched. We missed our pet chime so, and was missing door calls because the door bell wouldn’t ring. I logged back on to YouTube and watched that video again. The person in the video that was doing the repair seemed so humble, honest and sincere about the way he was repairing that chime. I called the phone number that was provided and a woman with a friendly and humble sounding voice answered the phone. I told my name and why I was calling. She said that I would have to talk to Chris but he was out right now but he usually be here at this time but he had to leave and will be back later and said I could leave my name and phone number and he would call me back. I said no, I’ll call back tomorrow about this time.

I called back and Chris answered the phone. I told him my name and that I had call yesterday while he was out and now I am calling back to ask you if you could repair my chimes that I have that looks the same as the one you repaired in the YouTube video.

Chris asked me a lots of questions concerning the model number, age of the chime, what type of sound it makes like humming sounds or any noise, when did it stop working and if there were any signs of hot spots on the circuit board and questions in that nature. I told him that I had a spare chime that failed also and I wanted him to repair both of them. He said that he couldn’t say to me that he could repair them over the phone. He said he would have to examine them to see what might be the problem first and to see if parts would be available and then get back to me and let you know.

He said there is one part in that chime that would not be available and is not being manufactured. and if that part is the problem, and if he did not have a part that would substitute for that part, he would not be able to repair them. He said he has a lots of old good part so there is a chance that he might have a part that would work. He said he would do everything he can to repair them but wanted me to know this. Chris told me his standard charge for repair and shipping and said if he can’t repair them, it will cost me nothing. But if I wanted him to ship my chimes back I would have to pay the shipping cost.

November 27, 2024 I packed both of my chimes securely in the same box and shipped them by UPS to the address he gave me. I enclosed in the box an invoice letter explaining the symptoms of the chimes and explaining exactly what I wanted him to do for me. My package was delivered to the address he gave me Saturday, November 30, 2024 at 11:00 A.M. at the Front Desk.

December 5, 2024 I got a phone call message saying that my chimes was repaired and ready to be shipped.

And told me what the final cost was and gave me the options I could use to pay. I return the phone call the same day and paid with PayPal the same day.

I am very pleased with this repair and return time. My Chimes are working like new just as they did when I first bought them many, many years ago. And thank you Chris for the LIFE-SAVERS. The repair of my two pet chimes was a “life saver”! I will be calling you first if I need anything else like this repaired. You were a perfect company for me. You did everything you said you would do for me.

I would recommend to anybody if they need a Nutone product repaired. Just call and send it to Christopher and Cindy Peters at Northside Service Company 1 925-743-8236.

They did a perfect job for me and I believe they will do the same for you.

Thank you very much for serving me

Z. H.

Chris, Thank you for an amazing job. I sent you a M&S DCM1 system that was not working except for telling time and a muted door bell chime. You sent me back my repaired system completely functional. I very much appreciate you talking with me and answering all my questions before I sent in the system. I am so glad I found you. I was getting no where trying to find a local repair shop.

Hi Chris,

I received the NuTone and it's installed per your instructions. System checked out and operates as it should. Intercom, doorbell, CD player and radio features.

It actually sounds pretty good playing music throughout the house. I am pleased with the work, so thanks a bunch for bringing it back to life.

Willie

I wanted to thank you for the great work you did on my intercom. It arrived a day or so before thanksgiving, but we had company, so I waited until after the holiday to install it. I am happy to say everything worked, including the chime!.

I have two rooms upstairs that put a bunch of static on the line if they are in the intercom position, but it stops when they are off. This is an existing problem. The installer was a young guy, and I am not sure what happened, but I recall there was something about the cable he ran. It is not shielded, but simply 2 pair phone cable. Not sure why the other rooms work but perhaps those cables to the bad rooms pass by some kind of RF noise. Sounds a lot like a bad mic cable, but I have checked the termination on the wall boxes, and all seems ok.

When I was in college I majored in Film and Television and had a job working as a TV engineer at our television center at Montana State University. I was kind of into electronics in high school and was able to learn quite a bit about repairing television equipment. Of course, in those days the transistors were the size of a bean and were easy to trace and troubleshoot. That was back in 1970. I ended up managing the PBS station at Texas A&M for about 40 years, and my closest colleagues were the engineers. I saw them progress from trouble shooting to the component level to finally board swapping.

My guess is you are one of only a few people with the passion and the skill to do what you do. I am so happy I stumbled upon your repair video.

Again, thank you so much for the work that you do.

(And your packaging was totally amazing!)

Rod

We have used Northside Service Company for many years. Our Nutone doorbell is over 20 years old. We had issues with it approximately 5 years ago and sent it to Northside to repair. Of course, they did an amazing job and returned it promptly. We moved to TN and during the move the doorbell stopped working. We packed it up again and sent it off to Chris and Cindy Peters. They fixed it and now it is up and running like new. This doorbell has become part of our family and its nice to know we are in good hands with Northside. We recommend them highly. Nice to have a small company that cares about our prized
possession. Hard to find this service in this crazy world. Kudos to Northside Service Company.

My nutone stop working and I found Mr. Peters on YouTube. I watch his videos and contacted him and he tried to help me on the phone. It wouldn’t work and he sent me an email telling me how to package it for shipping. I sent it to him thinking it would be two or three weeks before I got it back but within six days, I had it back and it’s working great thanks for everything.

I found Northside Service Company on line! Chris was so easy to talk to and so helpful! Our Nutone looks and works like brand new! Couldn’t say enough good things! We were so upset when our system started humming loudly throughout the house! Chris rebuilt it and sent it back to us in under 2 weeks ! We are so thankful and wouldn’t hesitate to call him again! Thank you so much! We are very grateful!

A power outage knocked our vintage intercom radio system offline, so I looked up how to troubleshoot it and still couldn't get any sound...but I wrote Christopher to see if he had any suggestions and he pointed me to the reset button (which I didn't know was there), and it worked. He could have made me send it in for repair but chose not to. I can't thank him enough! Retirees don't have alot of discretionary income, and I appreciate his willingness to try a reset first. Kudos!

I found Northside Service Company through an internet search. Chris has numerous helpful video's on YouTube and possesses a vast amount of knowledge on Nutone Chimes and Intercom systems.
We inherited my wife's childhood home which always had a Nutone door chime. When it started to fail, she was heart broken. I made a call to Chris for advice.
I found him to be very pleasant to speak with and decided to send my chime in for repair.
In a little more than a week, we had it back on the wall. It works like new thanks to Chris.
This made my wife very happy, as it reminds her of mom when hearing the Westminster chime.
If you have a Nutone device not working as it should, I would highly recommend leaving it in the hands of Northside Service Company.
Thank you Chris !

Regards,
Larry

A Heartfelt Thank You to Northside Service

For many years, my family and I have trusted Northside Service to maintain and service our NuTone intercom systems, and I can honestly say that the experience has always been nothing short of exceptional. Chris and the entire team consistently go above and beyond, providing not just expert service, but also the kind of care and attention that truly sets them apart.

What makes Northside Service so special is the personal touch they bring to everything they do ! ! !

Barry Frazzano. Danville, CA

Like so many others have noted, I could not be more pleased with the repair to my IM3003 Master Station and Door Unit. The videos gave me confidence with the de-installation of the unit(s) and the packing. Chris responded within days of receiving our product, and despite unseen water damage, he was able to repair it for only a modest increase in electrical components. My wife and I were unsure whether it was really worth it to have the unit refurbished, but after only a couple of days using our "like new" system, we are totally sold! Northside is a gem of a business in today's world, and I will recommend to all of my neighbors with older systems. Thank you Chris and Cindy.

Cindy and Chris,
Once again, you both continue to exceed my expectations in your dedication to a quality service with exceptional customer interaction. You exemplify the power of what a well-run small business can achieve.

Our latest project was the proactive “tune-up” to our working, albeit 25+ year old NuTone IM-4406. The IM-4406’s post service sound quality is outstanding. Chris, your rigorous refurbishing process has breathed a beautiful new life and voice into our master station and 11 satellite intercoms. My wife, who seldom comments on electronic devices, said this morning after an intercom conversation; “the voices sound so much better-clearer”.

Please continue to educate and delight your customers and YouTube audience.
Regards,
Jeff B.

Great service, great YouTube tutorials, great communication. I now have a NuTone IMA4406 working like the day it was new after being heavily damaged by a power surge. Thanks again.

My wife and I have a M&S intercom/AM-FM stereo N80 system which was not working at all. I spent a little time on the Internet looking for a replacement system and ran across Northside website. Watched a few of Chris's videos and filled out a repair questionnaire.
Chris called back and we discussed the problems with the unit. I sent the unit to him upon his description of his knowledge of the issues with the unit and got it back in less than 2 weeks, installed the master unit the day it arrived and it is WORKING as it did when it was originally installed!
Thank You Very Much Chris and Cindy!!!

A few weeks ago, I contact Chris regarding repair of an older Nutone K-32 Continental long chime doorbell. His advice was great, and I followed through with the repair. Although a bit pricey, his work was spot on and the system now functions exceptionally well. It is such a great feeling to find someone who really handles your repairs in a timely and friendly manner. His expertise is seen in his videos and I would recommend him without reservation for your antique Nutone doorbell repairs. Thanks Chris. You’ve restored an piece of history with great sentimental value. THANKS.

After watching Chris repair a vintage Nutone motor the same as my vintage chime from early 1950s, I knew I would entrust my repair to him. I have received it in repaired state from him and am totally satisfied that it will continue to function and there will be many more years of memory for me and the next generataion.

Thank you Northside Service Company! Quick repair of my M&S 602 saved me hundreds if not a couple thousand dollars.... I was getting desperate and ready to pull everything out before i found you. Your videos and guides helped me feel comfortable with troubleshooting, deinstallation and reinstallation after you fixed my intercom master!

Awesome work. Fast turnaround. Well worth the decision to fix rather than try to purchase and retrofit some other system.

Thanks again!

Our 25 year old Rittenhouse 8-note doorbell chime malfunctioned. We sent the circuit board to Chris for repair. Quick turnaround. Unit up and running.
Thanks, Chris.

Our House received a lightning strike which damaged a number of electronics, our Nutone IMA4406 included. We searched for an individual who could repair our unit and saw the many Nutone YouTube technical videos that Chris Peters made available on the internet. After contacting him and discussing the issue, he ran us through a series of diagnostics on the phone to ascertain whether this was something that we could do that would not require his services. This was a lengthy conversation which required quite a bit of his time. He determined that the damage was extensive and would require the services of a skilled Nutone service individual. At this point we had already decided that he was the one to perform this service. He forwarded all the necessary information for us to remove and package the master station. After he received our station we were contacted regarding the damage and proceeded with the repairs, which took about one week. I additionally requested that he install an accessory plug input to enable the unit to receive Bluetooth. Our unit was received with installation instructions and recommendations to optimize its performance and dependability. and we reinstalled it . WE CANNOT BE MORE PLEASE WITH THE RESULTS!! The unit is performing better than it ever has and the Bluetooth accessory plug has added an entirely new capability to our master station. We also received a bag which had all the damaged components that he replaced. I wish we could post a picture of them. There were at least 60 components. We wish to thank Chris and his wife for the excellent service we received for them. For anyone seeking repairs to their Nutone units, this is the place to go. I think you will find their service, integrity and knowledge second to none.
Peter & Sophia Kantrales

I just received my K42 Nutone front door chime. It works like new and sounds wonderful! Chris couldn't have been more helpful with ideas on removing the base, disconnecting the wiring and reinstalling the chime. It was all very easy. Thanks for your wonderful service!

I have a (FASCO) Rittenhouse (C8538R) 8 note Door chime (3 short tubes). I have had this chime for 32 years and in the last several years it would not operate the 8 note chime sequence. I found Northside on the internet and seen a video that Chris did that looked very similar to my chime. I called Northside and talked with Chris. I told him what I had and that I thought a power surge or lightning may be the culprit and he told me has has repaired many of these older units and what the cost would be. I shipped him the unit and got it back within a few days with the old parts that he replaced. Very happy to have this unit back up and functioning. The unit was packed to withstand about any abuse the carriers could through at it,(Thanks Cindy).

I will enjoy this unit once again now that it is working and if I happen to move this chime is going with me.

Louie V.

Thank you, Chris,
The NuTone IM3003 Radio Intercom Master Station you repaired for me is now "Like Brand New". While you were repairing my NuTone unit I followed your Video instruction to maintain and clean the room intercom speakers.
All controls operated like new, very smooth, no static. After re-installing the unit everything worked perfectly. Thank you for the enclosed instructions for radio and intercom control levels for reset.
Also, thank you for your care in re-packaging the unit for shipment, WOW, I think it would have survived being dropped from a ten-story building :) It arrived back to me in great condition.
I highly recommend Northside Service Company and found your videos excellent and informative. "Very easy to follow."
It was a pleasure doing business with you.

Sincerely,
Bill Henley

I couldn’t be happier with the service. Chris was very knowledgeable and the repair was done quicker than I had anticipated. This repair saved me a bunch of money and the hassle of replacing my entire system. Keep up the fantastic work!

Christopher, I cannot thank you enough for the rebuild on my customer’s NuTone chime, vintage 1950, it works the best it ever has in the
last twenty years! I enjoyed our phone conversation, and your reassuring manner that this unit would be better than ever.
Sent in and repaired late November of 2023.

Thank you very much,Tom
St.Paul,Mn