Northside Service Company

I loved the Rittenhouse chime that came with the house. It was at least 25 years old and still sounded great. When I went to re-install it after a painting project, it started to smoke. I thought it was too old to find parts, and thought there was no way it could be repaired. I googled it and found a video of Chris repairing a similar unit. I emailed him, he responded promptly and directed me to submit a repair order. Following that we had a phone conversation where he was confident that this unit could easily be repaired. I shipped it to him, it was repaired and shipped back without incident, and this unit has been working just like new ever since!!! I am very grateful that there are still people/ companies out there, like Chris, that specialize in a unique trade specialty such as this to keep these fantastic older pieces of equipment functioning perfectly.

I have the M & S DMC3-4 which I installed in 2013. Over time the system volume was dropping, no matter what you did with adjustments. I couldn't find anyone to service it. Thought I would have to scrap the whole system, which I did not want to do. I stumbled across Chris and Northside Services Co. on YouTube.
You should definitely checkout his channel. His videos are informative, well-done and detailed. I filled out his service form online and within a day he called to talk to me directly. He had me do a few little tests on the unit and felt he knew and could quickly fix the problem. He tells you upfront the likely cost involved
and repair time required. I sent the unit. It was fixed, retuned to me in great condition and the whole process was about 2 weeks. The unit is working great and am I glad I found Northside Services. I don't think there is anyone else in the country offering such comprehensive service on these sound systems.

So that would be my second comment on this site. I am usually not a big fan of leaving comments, but the kindness and and the integrity of the Peters family oblige me to say a couple of words here and show my deep gratitude for their help. After having been repaired successfully my Nutone stated a new deffecct namely the unit sound button started to glitch and did not work properly. Chris kindly offered to perform the repair for free (!) did not even charge me for the parts let alone his labor, performed the repair, and sent back the unit to me. I am endlessly grateful for his help and I appreciate his willingness to go the extra mile : a person/family with a rare sense of integrity and responsibility. Thank you so much for your assistance!

My 25 year old NuTone LD49 finally gave out after 25 years of faithful and continuous service. At first I thought that it was the relatively new (3 year old) RING doorbell unit but that checked out OK.
Then I figured it was the transformer and so I replaced it, but that was not the problem either. I did not want to replace the unit because we love it and there are no worthwhile replacements for it.
Then I searched the web and found several instructive videos by Chris which led me to believe that something electrical was amiss in the base unit and that it needed to be overhauled.
I talked to Chris and Cindy and they patiently explained to me what can go wrong with such an old unit and that they can return it to its original working state for a very reasonable charge.
I sent the base unit to them and I have just received the overhauled unit (and may I say that Chris included all of the defunct parts that he replaced) and it is working as when it was new.
It only took a few days and I couldn't be happier with the results. Our dear old friend is now working like new again and filling our home with melodic sounds when someone is at our door.
I very highly recommend using Northside Service Company for any of your intercom or other NuTone systems needs.

Well, Chris & Company has done it again! We had lightening strike close enough to our home to knock out the breaker on our hot water heater. The surge, or whatever it was, damaged our Nutone IM3003. This is now about the third time our unit has been damaged in the 30 years we have lived here, each time Chris has gotten us up and going! It may likely happen again, but we are confident that Chris will be able to keep us on the air! Not only were the repairs done efficiently, but were very timely--my wife was concerned we would not have Christmas music playing throughout the house, but thanks to Chris our home is filled with the joy of Christmas music!

After years of my NuTone door chime sitting in the basement I finally decided to send it to Northside for repair. Chris and Cindy were very friendly. I live in New Jersey and turn around time for repairs was quick and the chimes work great again.
Thank you

That's probably the best NuTone Service Center in the country.
I found them on YouTube and they immediately caught my attention with how much efforts they put into helping people.
Chris is a very meticulous person with a lot of compassion and integrity. If you listen to him for a couple of minutes you will understand that he knows what he is doing and he will go the extra mile to get the job done.
Not only He repaired my IM4406 Station but he made sure the defect doesn't occur a second time.

Our Nutone IM-4006 Intercom was clearly on its last legs and searches for a Nutone dealer / repair location in Canada were coming up nil when I luckily found Northside Service Company on Youtube. I contacted them to find out if they would consider a repair from out-of-country. I received a telephone call very soon from Chris with assurances that a repair was possible and got an idea of the costs including shipping which seemed very reasonable considering what was involved. I followed their excellent video on how to uninstall the main control unit and sent the unit to them. In short order, I was pleasantly surprised to receive another telephone call telling me that the unit was repaired and ready to be sent back. Chris and Cindy were amazing to deal with. In a couple of days, I got a call from the shipping company telling me that my intercom unit had arrived. Lots of fun unwrapping the unit. What I beheld looked like a totally shiny new intercom. I reinstalled the unit replaying parts of the "uninstall" video from end to start. Overall, this was a terrific experience. I highly recommend Northside Service Company to any Canadian homeowners who have an old Nutone system that has failed and needs repair.

Jack S.

Northside Service Company - 5 Stars!

After many years, our vintage NuTone IM3303 would frequently become inoperable, flashing odd codes. Resets worked for awhile. When they didn't, Chris was more than helpful suggesting ways to get a little more time out of it (noting that it would probably fail at some point). During those discussions he shared that he would likely be able to save it if he could source, rebuild and install a set a complete set of circuits in our unit. The last "save" involved cutting the power supply for a week and it surprisingly provided another 6+ plus months of service before it ultimately surrended. I contacted Chris to see if he might be able to rebuild it.

After Chris confirmed he had the required parts, I carefully followed his removal and packaging instructions . May I suggest to not try to save money on proper packaging or carrier - also, buy the insurance.

Along with the rebuild, I requested to have an external audio jack installed for Bluetooth capability. He also rebuilt the chime module and replaced the backup battery. Chris turned the unit around very quickly and it showed up faster than I thought possible. The packaging was first rate (no surprise). It was a bit of challenge to unwrap, but in perfect condition. I reinstalled it following his printed detailed instructions.

All functions work great. Bluetooth is a fun addition too. Love it

First class to deal with and outstanding work.

Thanks Chris and Cindy.

My 30+ year old IM3003 developed a "buzz" that could be heard at all the remote stations. Because of this I would turn the volume to near off at all the remote stations. Unfortunately, when I did this you couldn't hear the doorbell. I lived with this for several years until preparing my home for sale and our real estate agent asked about the intercom. "Does it work?" Not exactly I replied. So I then began my search for a solution and found for a reasonable charge, my system could be rebuilt to be as good as new by Northside Service Company. I sent Chris an email and within a day he called and arranged a repair. I followed all of his detailed YouTube videos, disinstalled the unit, and properly packaged it for shipping. In less than three weeks the IM3003 was returned as good a new. I'm in California, so shipping to Tennessee takes about a week each way. Reinstallation was easy and everything is working fine today. Should be a little easier to sell the house without having to explain a broken intercom. I'm sure the investment in the repair will be returned several times over in our home's resale value.

My 20-year-old NuTone LA-52 Musical Door Chime stopped working, so I searched for a replacement on the internet. I found their website during the search and called them. I told them what my problem was and they sent me to Chris. He walked me through some initial troubleshooting to see if it was something simple that I could repair, but unfortunately it was not. I sent the chime in for repair. He repaired the board and replaced the old capacitors with new ones and returned the repaired chime back to me in less than two weeks. I had some follow-up questions after I received the repaired chime, so I called Chris back and he gladly answered my questions. Thank you for your excellent customer service which is so hard to find these days.

I’d been looking for a deal on an 8 note door chime for my home for years, thought I’d found a great deal on a mid-50s K46 on eBay. It looked really nice, but upon arrival it was obvious that it wasn’t “working when removed” and “only being sold because we’re remodeling” as the seller had claimed. It was a total mess, missing parts, parts swapped with incorrect parts, clockworks completely frozen up. I was worried that it wouldn’t be repairable or if so it would take more than it’s worth to do it. I started looking online, saw the videos on YouTube, starting asking the owner here some questions, and ended up sending the chime base and clock assembly in for service and boy am I glad I did. It took a couple of weeks which surprised me because I thought it would probably take forever to get it working, if even that. He had all the parts that were missing from the chime base, was able to service the clock as well, and it’s on the wall in my entryway right now working as it should. Having it repaired by an expert was worth every penny I paid, there was no way I could have sourced the correct parts and figured out how to fix all the damage. Just want to say thanks to the folks at Northside for their patience with all my questions and with what was quite a challenging repair, I’m sure

Just got my IM3003 back and installed it after the lightning strike. We are happy with it great job!

Repaired our Nutone master panel back to perfect condition.

Great company! Thank you, Northside Service, for the fast and quality service. We highly recommend this company.

We were thrilled with the service we received from Chris Peters at Northside Service Company. We couldn't have asked for anything better We found the company via an Internet search, but were a little reluctant until I called and talked to Chris. It was obvious he was very knowledgeable about the NuTone systems and I felt comfortable sending our MasterStation to him for repair (to cure the buzzing noise). We thought we would have to hire an electrician to take out the MasterStation and disconnect all the wires we had seen on the back side of the unit, but Chris has a YouTube video that walks you through the disconnect step-by-step. It was so simple we had it disconnected and removed in just 10 minutes. We got our unit back in just 5 days and reinstalled in another 10 minutes. From the looks of the MasterStation both inside and out you would have thought we got a brand new unit - and it works fantastically. Even the cassette player that hasn't worked in over 20 years is now playing as I write this. If you have a NuTone unit that needs repair, send it to Northside Service Company. You won't regret it. Excellent personalized service. April 2022

Chris refurbished my IM2003 master station. I received it today and hooked it back up and everything works great. Its nice to have my doorbell back again and the music plays louder than ever throughout the house. Seamless process and fast turnaround. Thanks, John

The house we moved to in September of 2020 had an Nutone IM-4006 intercom system likely installed when the house was built in 1988. It was barely functioning and after some internet investigation I found Northside. Chris was very informative by phone and I had decided to get our unit repaired by him. Well, other projects got in the way until recently when it was sent off to Chris and repaired. I got the unit installed as well as the Patio and Front door stations this past weekend. Call me Nostalgic but I love the operation of it and with the auxiliary jack installed, I had XM radio streaming through the house all weekend. I am SO glad i did not decide to 'upgrade' to some sort of replacement unit that would not have looked right on the wall in our main floor kitchen area! I definitely recommend getting your Nutone Intercom system repaired rather than replace it. I even taped their business card on the wall behind the master station. Thanks for everything. Randy

Thank you very much for your fast and excellent service on our vintage NuTone two tone chimes. DING DONG it works and sounds great now. We have both front and back doorbells working at last! It has been a pleasure and will not hesitate to use Northside Service again. Thank you Chris and Cindy!!!

What a pleasure it has been to find Chris and Northside. When our NuTone intercom master station was damaged by a lightning strike close to our home, we were lucky to come across some of Chris' videos regarding NuTone repairs. He was incredibly supportive and helpful throughout the process of getting our unit repaired and quickly responded to all of our questions and emails. His attention to detail and passion about NuTone products clearly shows through in our communications as well as his videos that guide you through this process. We overwhelmingly recommend Chris and Northside to anyone who is considering using him for any of their services.

Dear Chris,

Thank you so much for the timely rebuilding of my NuTone LD49N vintage chimes. You did a fantastic job, and they work great! I highly recommend your company to those who want an expert to work on NUTone products. Thanks again for all your help!

- Joseph Lopez

Imagine a company that actually has GREAT customer service, well, Northside is it. Chris was very helpful and answered all the wiring questions I had, no matter how insignificant they may have been.
Cindy was very friendly and helpful and sent the extra parts I ordered when my fully repaired IM4006, that Chris did an excellent job repairing, when it was shipped back to me. The unit was sent in to
them with nothing functioning but the clock display and now it works perfectly. It has slowly been degrading over the past 29 years until it finally died. I found this company on the internet and they will
have my business for any other intercom needs I have in the future. Their service is done right the first time, which is a very rare thing these days. Thank you Chris and Cindy, it has been a pleasure!

Our home was built in 1987 and we have lived here since 2009. When we first looked at the house, the Nutone IM 4006 series intercom system was one of the unique draws, not because of the functionality it offered, but really, it was more of a nostalgia factor. The master station and the remote units have this faux wood that instantly looks like the 80's; I loved it and thought it added so much charm to the house. I realized later that a similar Nutone (if not exact) system is shown in Ferris Bueller's Day off - that made our find feel all the more special being kids of the 80's/90's. Anyway, the system had seen better days. Previous owners had actually broken off some of the buttons and the tape deck and radio display were kaput. So even though I still liked it, this beat up thing mounted in our kitchen was a bit of an eye-sore. I found Chris's videos and learned a lot more about our system and wanted to see it become more than just a novelty. He restored our master station to its former glory. It looks completely brand new and works as intended. I was completely blown away now that I know how it is SUPPOSED to look and sound! I fully recommend Chris's company and his videos and would use him again for any other work on our Nutone system.. I'm a subscriber on his Youtube channel and really enjoy his videos, even on topics unrelated to my system. His knowledge, expertise, and superior customer service is unmatched. A big THANK YOU for the great work and quick turnaround! - Turner Hughes

We had an old Emerson-Rittenhouse 4-chime door chime that was at least 30 years old. A couple of the strikers were no longer hitting the chimes, and one had fallen out of its mounting hole.

We shopped around for a replacement, but couldn't find anything we liked in the available new products. We did a web search for a repair place, and were lucky enough to find Northside Service. When I called, Cindy had Chris talk to me. Even though it was a different brand, Chris knew what was going to be needed, and he was confident that he could make the required repairs. And the price he quoted was very reasonable!

The repair was completed on time, and at the quoted price. We got the unit back and it works great! We got a baggie of old parts, and as a happy bonus, a roll of Butter Rum Lifesavers! I hadn't thought of or seen Butter Rum LIfesavers for years; they were my late father's favorite!

Northside Service is a lifesaver when it comes to repairs!

Tom

I recieved my rebuilt Nutone IM3003 yesterday and installed same. Everything worked ,and it seemed to be as good as new. You did an excellent job and your vidoes made the removal and instalation very easy. I couldn't ask for better service and appreciate the timely help. Thanks for the excellent service and timely repair.
TJW
Fair Oaks, TX