Contact Information
Web Site Search
Intercom Repair Request Form
NuTone IK15 & IK25 DoorCom Systems
Vintage NuTone Intercom Catalogs

Northside Guest Book

I contacted Chris regarding my dead IM3303. His instructional videos and the time he spent on the phone were extremely helpful in removing and shipping my IM3303 for repair. Chris had us back up and running in less than two weeks. He was also more the willing to help me troubleshoot some remote speaker issues after re-installing the unit. Chris and Cindy thanks so much for your help and impeccable service!

All the best,

M Carr
Indianapolis, IN

October 15, 2017 | Unregistered CommenterM Carr

Hi Chris,

Thanks for your assistance in adding the 3.5mm auxiliary jack to my IM-4006 master station. The excellent Youtube instructional video describing the process along with you spending time on the phone with me answering questions enabled me to finish the job quickly. Having the new input jack allows me to stream music from my iPad either from the music library or from the iHeartRadio app. I am happy to have found someone to address my future intercom service needs and will be sure to recommend you to others needing service. Thanks again!


October 11, 2017 | Unregistered CommenterTony

Sent my dead 4406 Nutone master unit to Chris. Unit was repaired very quickly and is working beautifully. Thanks!!

October 6, 2017 | Unregistered CommenterJohn

Chris, I shipped my LD-49N long tube door chime to you on a Monday after a brief phone conversation brought about by your excellent video on the repair of this unit. Today a Wednesday, one week later I have it back and installed working fine. Thank you for the COMPLETE rebuild and super fast turnaround at a very reasonable cost.
Thanks again,

September 20, 2017 | Unregistered CommenterTom G.

Hi Chris, Thanks for everything, it looks great and works better than it ever has. Jim

September 11, 2017 | Unregistered CommenterJim L.

My IMA3303 was just about dead. No chime, radio, intercom. Chris tried troubleshooting it over the phone to no avail. Sent it to him and it was returned about a week later working perfectly. The tip in cleaning contacts at the remote stations was especially scratchy conversations. Northside is the best.

August 23, 2017 | Unregistered CommenterM. Copper

My IM5000 intercom was destroyed by a lightning strike and I was afraid I would have to replace my entire intercom system. Chris said he could fix it and he did! It is working great again. Thanks Chris and Cindy for all the help. You truly are life savers and the candy was great too!
- Rob

August 22, 2017 | Unregistered CommenterRob Fischer

We just moved from CA to AZ into a home with a Nutone IMA-3303, and are rapidly getting lazy using it, along with actually enjoying a radio that plays “everywhere.” I was wanting to attach a Bluetooth or other wireless device to it to play from the Amazon Alexa, or from my cell, etc. I ran across your two videos on the matter, and have to write to say that they were the most professional quality I’ve seen on YouTube, bar none. The speaking, clarity, visual aids, equipment used, etc., were just perfect for instructional videos. WELL DONE !!
Not that it matters, but I was a technical instructor in three Nuclear Power Plants for over 15 years, and know one when I see one, so to speak. Great job, and thanks for what you do.
Wish you did some for Harley Davidsons.
Now I know where to go if and when my system croaks.
Thanks again.

Nick P

August 18, 2017 | Unregistered CommenterNick P

Recently we had our NuTone IM3003 Intercom Master Station refurbished by the Northside Service Company. After the work by Chris Peters, the motherboard not only looked like new, but worked like new. Our door chime now has a beautiful clear sound and we can listen to the radio again, without experiencing a loud hum. We are very pleased with the work that Chris did. We should have had this done many years ago. The videos provided by Chris were extremely useful in removing the motherboard, as well as cleaning the remote stations. Thanks again.

August 16, 2017 | Unregistered CommenterNeil D.

Chris fixed my IM3303 three times ! Like they say third time is a charm. I am never disappointed with Northside . Very professional and best of all actually know what they are doing. I live at Smith Mountain Lake VA , wish we had someone that was half as good to take our nutone to. Thanks again Chris and Cindy you are the best. If you have a nutone intercome with issues don't hesitate to give them a call . Thank You, Mary Anne

August 9, 2017 | Unregistered CommenterMary Anne

I live in Orlando and my Nutone 4406 got hit by lightening. Chris fixed it to new condition. Thanks Chris!

August 5, 2017 | Unregistered CommenterJohn

It is a pleasure to deal with such a reputable company. After E mailing a service request, I got a call from Chris. I explained my situation and he had the right answers. After sending in my IMA4406, I got in back promptly (Florida to California and back)
All the problems were fixed, replaced parts returned along with instructions to adjust volumes. The videos are a great help in all aspects of using the intercom system.

It was a pleasure to deal with Chris and Cindy. I now have a new appreciation of my nutone system as it never worked as well as it does now. Would highly recommend Northside service to get any Nutone system back to full operation.. They know what they are doing and how to make the customer experience as easy as possible

July 27, 2017 | Unregistered CommenterJimmy R

I contacted Chris looking for someone to repair a severely damaged NuTone IMA4406 Intercom system. From the initial telephone discussion to the directions for packing and shipping the product out for repair, Chris gave precise information and support that led to a successful outcome. He provided detailed videos on removal and packing, solid diagnosis upon receipt, and a totally repaired system(with 3.5mm audio jack upgrade) that exceeded our expectations. If you have a NuTone system, and you're looking for a dependable repair service provide; THIS IS THE GUY! Going anywhere else is an unnecessary gamble.

Thanks for the great service!

B. Gladney Alabama

June 4, 2017 | Unregistered CommenterB Gladney

Just received repaired IM3003 and WOW! Looks new, and works great. I forgot how the doorbell sounded, it has been so long without it. Next, is to get the patio intercom working. I will be calling soon about that. Anyone looking at these comments, I can assure you will be very satisfied with this company's work. Thanks for job well done.
Richard from Lakeside, CA

Chris - Chimes received Wednesday afternoon and installed today. Thanks for your prompt professional service. If all business worked like Northside Service Company life would be so smooth.

All the best to you and Cindy -

Joseph K.

May 7, 2017 | Unregistered CommenterJoseph K.

Dear Chris:
Cleaned all remote station as per your video on line, came out great, all stations work as new. Your a good guy, thanks for all your help and good work. Appreciate everything you've done for me.
Fred G.

April 25, 2017 | Unregistered CommenterFred

We have a Nutone 2541 unit with 7 remote stations and a door speaker. I installed it my self in our new house in 1971. It still worked in 2017 but it was noisy and some of the function was gone. It had a cloth grill which was stained and frayed.

I found the Northside website and sent in a request for service. Chris responded promptly and gave me a quote over the phone. I sent the master unit to California and repaired the remotes and switches using the videos Chris provided. In about a week, I got the master station back and installed it. I had a few problem with my remotes and wiring which Chris helped me solve quickly.

I now have a complete system that works very well and looks like it was new. The intercom system has been part of our house for well over forty years, and now it has new life. Thank you Northside.

April 13, 2017 | Unregistered CommenterBob Oates

What a fabulous experience! Thank you Chris and Cindy!

Our NuTone IM/A3303 was damaged due to a severe lightning strike. We thought the old (but awesome) girl was history.
Locally, the only option was an expensive upgrade, speaker stations and all.

That's when we found Northside Service Company on-line and watched a few you-tube videos.
We had so many questions and Chris seemed to have the answers. One informative video after another.

We took a chance, Chris responded quickly to an e-mail and called within days to get background on the unit.
He explained the repair process and the fees. In less than three weeks we had the old girl back and what a surprise!
It's as if the unit never had a problem. Just as clear, crisp and smooth as when we purchased it back in 1994.

We cannot express how satisfied we are! Very professional, very knowledgeable, VERY SMOOTH PROCESS.
No matter where you reside, we highly recommend Northside Service Company in California for ALL YOUR NUTONE needs.

Our heartfelt appreciation and sincere thanks for AWESOME CUSTOMER SERVICE!

March 28, 2017 | Unregistered CommenterBrenda Beierlein

Hi Chris,

I received my master station and reinstalled it. It works perfectly. You are awesome!!!
Thank you very much.


March 10, 2017 | Unregistered CommenterSean

Fantastic service! Our IMA-4406 CD took a dive. I went online, saw the video of how to remove the master station, package it and send it off to Northside Service Company. These days there are many organizations that claim to offer customer service but fall woefully short in doing what they profess. Not so with Northside Service Company! I am completely satisfied with the work.

March 8, 2017 | Unregistered CommenterFrank Poch, Jr.

I moved into a home that had an intercom system that did not work at all. No doorbell, nothin'. I sent it in to Chris and he fixed it. I was so excited when I reinstalled it and it worked perfectly!! I did not think I would use my intercom as much as I do now. I use it so much. I seriously love it and use it a lot!!! The doorbell is awesome!! I am beside myself happy!!! WooHoo!!! Thank you so much!!!

March 6, 2017 | Unregistered CommenterAshlee Phillips


The outside unit you adapted for our Nutone door-answering intercom arrived a few days ago already. When my husband tried it, he discovered that we had a wiring problem with the inside unit. He was able to fix that, install the part you sent, and the apparatus now works great. Thank you so much for making this available and for the quick service!

We're senior citizens. Although we're still pretty capable, we might appear to be vulnerable to potential criminals. With so many home invasions due to the drug problem, I feel a lot more comfortable now that we can speak with a stranger without opening the door.

In searching for a solution to our problem, I read somewhere about someone not having the paper work that came with the original Nutone product. We have the installation instructions for the Model IK-15 and also the instructions for use in replacing that model. They include wiring diagrams. If it would be of any use to you to have copies of those, let me know to send them to you.

Thanks again to you and Cindy!


February 28, 2017 | Unregistered CommenterMarty

The main speaker on our circa 1993 NuTone IM3003 Master station stopped working. I found Chris's video & followed the simple instructions to remove the unit, then took it in for repair. We got a call only a few days later & picked up the unit.
After wiring it to re-install, the unit appeared dead - no power. I called Chris & he knew immediately that the transformer in our upstairs closet must be the problem. I picked up a new transformer (no extra charge), installed it and voila!
Works great! Chris knows *everything* about these old units & he provides great service - a rarity these days. Thank you Chris & Cindy!

February 20, 2017 | Unregistered CommenterDee

We are very pleased with the workmanship of Northside Service Company. The system is now like new. They replaced the components that had gone out and those that are at the end of their lifespan. I looked into replacing the system, but the cost and effort needed was daunting. This process was very easy and less money. Now we have a like-new system.

They provide instructions for removing the main unit and shipping instructions. It all went smoothly.

Be sure to clean the sub-speakers. I waited until I got the main unit back before cleaning the sub-speakers. The main unit was working great, but the sub-speakers were not. After cleaning the sub-speakers according to their instructions, the entire system sounds and works like new. I was concerned that some of the sub-speakers may need to be replaced, because the sound dropped in and out. But the cleaning fixed all that. We are very satisfied with the results of the repair.

February 19, 2017 | Unregistered CommenterRulon Fronk

Hello Chris & Cindy.
“Finally” after doing taxes, trading off my old SUV for a new one and most importantly, taking my wife out for Valentine's Day. I reinstalled our “Renewed” door chime. It went very well and works very well. If we get another 37-38 years out of it again, that will be great. That said, my wife and I will be celebrating 48 years of marriage this August. Which means that door chime will well outlast us. Thank You again Chris and Cindy for a job well done. Tony & Sharon

PS ............. your videos are Great

February 17, 2017 | Unregistered CommenterTony & Sharon

PostCreate a New Post

Enter your information below to create a new post.
Author Email (optional):
Author URL (optional):
Some HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>