Contact Information
Web Site Search
Intercom Repair Request Form
NuTone IK15 & IK25 DoorCom Systems
Vintage NuTone Intercom Catalogs
Donations

Northside Guest Book

After 27 years and two lightning strikes my IM3003 intercom was in bad shape. Chris repaired the unit quickly and it works perfectly. I am very satisfied with the quality of work and everything related to the process. The videos included on the website were very informative and allowed me to return all remote units to service. We have all had negative experiences with this type repair but everything from my initial contact through the website to Chris's telephone call to confirm what was needed, cost and all details was very thorough and done in a professional manner. I wish other companies in the service and repair business would use Chris, Cindy and Northside Service Company as an example of how to communicate with the customer and how to provide proper service for the cost.

January 1, 2017 | Unregistered CommenterFrancis L.

What a great job on my NuTone IM3003 Master station rebuild - thank you Chris! My system hasn't worked for 17 years since we moved into our home, and now that I'm retired, I'm going around the house looking tor projects that need addressing - this NuTone system was a "thorn in my side" and now it's really working well. I just can't believe I waited that long to find you guys and send it to you. Thanks also for the post-rebuild customer service in answering my questions. I had no idea that the prior owner mis-matched a two button remote station with the other three button remote stations for the IM3003 - no wonder it didn't function, but thanks once again to you for finding a used matching three button station I could purchase to replace the incorrect two button station! Sure beats having a hole in the wall to stare at. I also love all your videos - they are extremelly helpful and informative. I even watched videos that didn't even pertain to products I own for the instructions' sake - quite mesmerizing I must say! Hope you and your family have a blessed New Year, and keep up the great customer service!

December 28, 2016 | Unregistered CommenterAlfred M.

Hey Chris.
Great speaking with you today. Chime module all wired up and worked perfectly as expected. The whole system is working flawlessly. We really appreciated your effort and all before the holidays!! You and yours have a very Merry Christmas and wonderful and prosperous Happy New Year. I will return the board you sent in right after the holiday. Again thanks so much and I will be sure to refer your talent every chance I get.

Regards
John

December 26, 2016 | Unregistered CommenterJohn T.

Thanks Christopher for all your help in solving my problems with my NuTone system. You went above and beyond any expectations.
Jack in Leesburg, Virginia

December 14, 2016 | Unregistered CommenterJack McNamee

Good morning Mr. Peters I receive my intercom system yesterday and I installed it it is working like a Swiss watch. Thanks

December 10, 2016 | Unregistered CommenterJames G.

I just received my renovated Nutone IM 3003 Master Station and am extremely pleased. The Master Station is over 30 years old and is now like new. Chris and Cindy, you are true professionals. I would recommend your services to anyone. Thanks. Miike

December 7, 2016 | Unregistered CommenterMichael J. Batchelder

I needed to get a bad HUM out of my NuTone IM3003 intercom. Chris worked very hard to get me a system that worked.

They were very curious, professional, sent back the unit with GREAT instructions on how best to use the system.

I highly recommend using them for service anytime.

THANKS AGAIN Chris

November 21, 2016 | Unregistered CommenterTim Matczak

What can I say, I am so pleased and excited about getting my Nu Tone intercom system back, after viewing your video and speaking to you I knew you were going to do a
professional and caring job on getting my intercom system back to life.
I was correct, you made the whole process from beginning to end very simple to understand and you were companioned to my felling's that I really wanted this to be repaired
professionally. I am more than pleased, I fell as I have made a friend. Good Job, thank you.........

October 7, 2016 | Unregistered CommenterErika Coolidge

Hi Chris,

Just an update, our unit is still working great, and we enjoy it. Thanks for servicing it and the taking the time to help.

Best, Jeff and Jen.

October 3, 2016 | Unregistered CommenterJeff

Your service of my IM4006 nutone intercom and a new doorbell button was great. I used the videos of removal of intercom, lubrication of of all the 9 room speaker units, replacement of the doorbell button, adjustment of doorbell volume. These are the best instructional videos I have ever seen anywhere for anything. It made each process simple. The lubricants you suggested for the room speaker units worked perfectly, better than when they were new! I congratulate you on filling a great need with such great service, parts and information, even responding to my email questions in an extremely timely fashion.

September 16, 2016 | Unregistered CommenterDavid Lannik

Hi Chris!!!

Just wanted to thank you again for taking time to call us. I can't remember the last time we had anyone go above and beyond like that for anything....made my whole evening...hope you have a great week!

Thanks again, Cathy and Dave

September 14, 2016 | Unregistered CommenterCathy and Dave

Chris,

You are the only one I could find that was willing to repair a 48 year old Nutone Master Intercom unit. Not only did you do an excellent repair job but you kept your word as to its cost and delivery time. Your instruction on cleaning the speaker connections were clear and make a big difference in performance. In this day and age such honesty and reliability are hard to come by. It was a pleasure to deal with such an upstanding man. I wish you much continued success.

Dick S.

September 1, 2016 | Unregistered CommenterDick S.

Hello Chris,
We sent you our 27 -year old NuTone 3003 Master intercom to be repaired, trusting that you would repair it and you made it like new again! The information you provided online and over the phone was very helpful. Everything was handled efficiently and professionally, in a timely manner. It was a pleasure doing business with you and Cindy. We will definitely recommend your business.
Thanks again

August 25, 2016 | Unregistered CommenterAlice Garcia

Hi Chris and Cindy,

Just wanting to follow-up to say you are indeed a life saver. Nice touch on the pack of life saver when you mailed the master station back. Once I returned from my trip, I re-installed the unit that my husband Doug had brought to you for that one wire, and everything works like a charm. AM radio isn’t so good but reception everywhere with AM is failing these days. Everything is working wonderfully.

Thank you also for the pink page that explains with volume settings – this is NOT in the manual which I do have!

Once again thanks for much for your help and patience during the trouble shooting process and finally for fixing our master station!

Susan and Doug Churchill

August 22, 2016 | Unregistered CommenterSusan and Doug

I recently had a Nutone IM5006 and IS515/IS518 speakers repaired by Chris @ Northside Service Co. The system had not functioned in over 10 years. Due to his expertise, I now have a working system. He was courteous, helpful, and quick to repair my system. I can recommend Chris to anyone looking to repair their Nutone equipment.

July 21, 2016 | Unregistered CommenterAlan Kisza

Hi Christopher,

Thank you so much for your help yesterday. The patio/back porch unit had misbehaving push buttons and I had one inside station that has a bad circuit board.

I found the video to be well done and very helpful.

Thanks again.
Greg W

July 20, 2016 | Unregistered CommenterGreg

Our NuTone intercom seemed to be losing its mind-- it would stop working and randomly drop the time or display a time of 1:00. I found Chris's website and gave him a call. He took meticulous notes about the problem and had us send the intercom to him for repair. Of course, it worked perfectly when he received it. He talked with me about replacing some components, made the repairs, and sent it back, including the old parts he had removed. It worked for a few hours, and began demonstrating the same symptoms. As an electronic technician, I know that intermittent problems are much harder to resolve than repairing a dead piece of equipment.
We returned the unit to Northside, and Chris even offered to pay return shipping. Our Nutone became a challenge to him, and he kept trying to find a solution. During this time, he stayed in contact with me, explaining what he was doing, and making sure that I was agreeable to the repairs. He ended up replacing parts of the CPU unit, and the intercom has worked perfectly since. I would highly recommend Northside Service Company. Chris is very competent and professional, and takes excellent care of his customers.

July 16, 2016 | Unregistered CommenterTom Wolfe

Hi,

I just wanted to let you know that I installed the jack today. It was an easy job given your excellent step-by-step instructions. Thanks so much! (I subscribed to your YouTube channel, and If I run into anyone that has a NuTone system, I'll be sure to recommend your videos.)

Thanks again.

Cathy

July 7, 2016 | Unregistered CommenterCathy

You guys did a marvelous job! My IMA4006 was fixed and returned to me ... and I had a problem with the doorbell ... then another failure. Chris worked with me via email and over the phone to troubleshoot
and attempt to repair the unit. After a few iterations, Chris said to ship the unit back (at his cost) ... he fixed it (at his cost of course), and shipped it back.

I reinstalled it and all is fine!

July 7, 2016 | Unregistered CommenterBob

Chris,
I can't believe the job done on my IM4006. I thought it was beyond ever being in operation again. Works like it was new now. Very fast repair and return. Good Job. Thank You.

July 4, 2016 | Unregistered CommenterRon Arp

Chris, I just received my 4006 tape deck. It works perfectly and I appreciate some of the extra cleaning and parts you replaced. I highly recommend Chris to anyone needing Nutone repairs or servicing.

Cheers,

Gary

June 9, 2016 | Unregistered CommenterGary Munsterman

I wanted to contact you back to let you know that I received the repaired chime module and it works great! Thank you for your service, help, and your personal time in working with me as we troubleshot the intercom.

I will be letting others I know about your excellent business and I appreciate your interest in working with me.

Frank

May 18, 2016 | Unregistered CommenterFrank

Many thanks for repairing our NuTone. We put it in this morning and it is so wonderful to have everything back. YOU ARE THE BEST!!!

Charlene and Jerry

May 9, 2016 | Unregistered CommenterCharlene

My refurbished Nutone IM3303 works like new, and the whitening process turned out better than I expected. Your professionalism and attention to detail is impressive. The online videos, the follow-up phone calls, prompt turnaround, and even returning the parts you replaced all reflect your quality service. It has been a pleasure doing business with you. Thanks!

April 7, 2016 | Unregistered CommenterChip Black

Chris,

The NuTone 3003 arrived this afternoon. I installed it and reset the system adjustments per your note.

I am thrilled at what you did for me. This is awesome. The front door bell works as well.

Your service is outstanding. I loved watching your videos. Your explanations are clear and easy to follow. Again, I am over the moon with what you did for me.

As well, the quick turn around means that when the real estate brokers come in to tour my house tomorrow, I can have music playing and they won't be looking at a hole in the wall.

Many, many thanks. The internet once again helped solve a problem.

Regards,

Bonnie

March 29, 2016 | Unregistered CommenterBonnie

PostCreate a New Post

Enter your information below to create a new post.
Author Email (optional):
Author URL (optional):
Post:
 
Some HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>